Analysis
Having examined the market scenario and the competition, close attention is focused on the client’s needs, the target and the desired results, as well as the times involved. A planning document is the drawn up, describing all the activities indicated and their respective times, as well as the resources and the training needed.
Development
The operational management of the telephone contacts and the back office activities are supported by sophisticated software and the latest applications in the sector, adapted by in-house technical experts who respond in real time to any customization needs.
Quality control and reporting
A specialized group of supervisors analyzes all the project performance indicators, ensuring compliance with the conditions of the SLA (Service Level Agreement) and producing all the control reports for the client
